Hello, colleagues! I have a question about the use of email and instant messengers in the workplace. How is this process regulated in your company? Are there clear rules on which channel to use for what, or does it all depend on the situation?

In our company, the process of using email and instant messengers is strictly regulated, and each communication channel has its own clear goals. For example, email is used for official messages, exchanging important documents, and communicating with clients and partners. This is convenient, since email allows you to easily track correspondence, has attachment functions, and is suitable for more formal communication. As for instant messengers, we use them for quick, informal discussions, exchanging short messages, and solving operational issues within the team. Messengers are convenient for internal communication and maintaining operational communication, especially when you need to quickly get an answer or discuss current tasks. If you are interested in how to properly separate these two tools in your company, I recommend reading this https://mailtrap.io/blog/emails_vs_instant_messages/ article.

In our company, there is a clear separation between the use of email and instant messengers, which helps maintain order in communications and increases productivity. Email is used for official correspondence, sending documents, reports, requests, and for communicating with external partners. We adhere to the rule that any important or formal messages that require recording and can be used as documentation should be sent by email.